Technical Support Request

This form will submit your support or information request to the Catalyst technical support queue. If you are a registered developer using any of our products, please provide your serial number. Registered developers are given priority when processing technical support requests.

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Contact Information
Name:
Company:
Email Address:
Phone Number:
Fax Number:
Product Information
Product Name:	(Select Product) ActivePatch Catalyst File Transfer Control Catalyst Internet Mail Control LogicGem SocketTools .NET Edition SocketTools Enterprise Edition SocketTools Library Edition SocketTools Scripting Edition SocketTools Visual Edition SocketTools Secure .NET Edition SocketTools Secure Enterprise Edition SocketTools Secure Library Edition SocketTools Secure Scripting Edition SocketTools Secure Visual Edition SocketTools Subscription SocketWrench .NET Edition SocketWrench Secure Edition SocketWrench Standard Edition
Product Version:	5.0 4.5 4.0 3.6 3.5 3.2 3.1 3.0 2.5 2.1 2.0 1.2 1.1 1.0
Serial Number:
Component Type:	None .NET Class ActiveX Control Dynamic Link Library Scripting Object
Protocol Name:	None Domain Name Service File Encoding File Transfer Protocol Finger Protocol Gopher Protocol Hypertext Transfer Protocol Internet Control Message Protocol Internet Message Access Protocol Mail Message Network News Protocol Post Office Protocol Remote Access Services Remote Command Protocol Simple Mail Transfer Protocol Telnet Protocol Terminal Emulator Time Protocol Whois Protocol Windows Sockets (SocketWrench)
Configuration Information
Operating System:	All Platforms Windows 2000 Windows XP Windows Server 2003 Windows Vista Windows Server 2008
Processor Type:	Intel Compatible
Physical Memory:	Unknown 256M (or lower) 384M 512M 1024M 2048M (or higher)
Development Product:	None Other Borland C++ Builder Borland Delphi Microsoft Office VBA Microsoft Visual Basic Microsoft Visual Basic .NET Microsoft Visual C++ Microsoft Visual C# Microsoft Visual FoxPro Microsoft Visual J++ Microsoft Visual J# PowerBASIC PowerBuilder Progress REALbasic Scripting (JScript) Scripting (VBScript) Symantec C++ TopSpeed Clarion Watcom C++  Version:   Enter the name of the development tool or language if not listed
Support Request
Problem Type:	(Select Type) Compiler Error Component Error Documentation Error Licensing Error Licensing Question Feature Request Installation Error Network Error Product Question Redistribution Error Registration Error Sample Error Sample Request Other   Priority:   High Normal Low Additional information for support issue IDS-
Summary:
Description:

Technical Support

Support Options
An overview of technical support options that are available to developers.

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Frequently Asked Questions
FAQ documents that are available for our products.

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Search Knowledge Base
Search a database of questions and solutions to common problems.

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Online Help
Complete technical reference documentation for all of our products.

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Support Forums
Technical support forums for customers and evaluators.

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Download Updates
Review and download the updates available for your product.

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Request Support
Submit an online request for technical support.

 

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